The Senior Manager of Travel Trade Reservations oversees the strategic direction, operational excellence, and overall performance of the Travel Trade Reservations team. This includes providing leadership and guidance to the leaders of three geographies/collections, ensuring cohesive operations across multiple regions. As a key stakeholder in strategic decision-making, this role ensures alignment with organizational goals, driving service excellence, quality, and efficiency in global travel trade operations. 

This role is based in one of the following office locations; Banff, AB; Jasper, AB; Calgary, AB; Anchorage, AK; Columbia Falls, MT. Some travel to and from other locations will be required. 

Pursuit offers a full suite of benefits, including flexible time off, an RRSP contribution matching plan (Canada) or an 401k matching plan (US), and discounts at our hotels, restaurants, and attractions.

Strategic Leadership 

• Serve as a primary stakeholder in strategic decision-making processes, collaborating with cross-functional teams to shape the vision and objectives for Travel Trade Reservations. 
• Oversee and guide the leaders of the three geographies/collections, ensuring their teams achieve performance goals and align with global standards. 
• Develop and execute strategies to enhance team productivity, service quality, and guest satisfaction across all regions. 
• Lead any tech evolutions within Central Reservations to remain competitive 
• Identify trends, challenges, and opportunities in the travel trade landscape, and implement innovative solutions to maintain competitiveness. 

Operational Excellence 

• Ensure seamless operations by implementing and refining systems, processes, and workflows to maximize efficiency and accuracy. 
• Drive consistency in service delivery, leveraging data and analytics to monitor performance and inform improvements. 
• Establish and monitor KPIs to track the success of Travel Trade Reservations and ensure they exceed expectations in responsiveness, quality, and scalability. 

Tech Evolution and Innovation 

• Champion the adoption of emerging technologies and tools to enhance operational efficiency and improve service delivery. 
• Continuously evaluate and recommend new technologies to address evolving business needs, improve team productivity, and support growth initiatives. 
• Promote a culture of technological adaptability by ensuring the team is well-trained and prepared to leverage new systems effectively. 

People Leadership 

• Foster a culture of collaboration, accountability, and continuous improvement within the Travel Trade Reservations team. 
• Provide mentorship and development opportunities to the leaders of the three geographies/collections, empowering them to lead their teams effectively. 
• Partner with HR to recruit, onboard, and retain top talent, with a focus on professional growth and succession planning. 

Stakeholder Collaboration 

• Act as a liaison between the Travel Trade Reservations team and other business units, ensuring cohesive alignment on priorities and initiatives. 
• Represent the team’s interests in key leadership discussions and advocate for resources and innovations to support the team’s growth. 
• Build strong relationships with external partners and clients to strengthen collaboration and enhance service delivery. 

#LI-AH1

Experience 

• Minimum of 5 years of experience in reservations management, travel trade, or related industries. 
• Proven track record of leading high-performing teams in a global or regional capacity. 
• Experience in implementing and managing tools like CRM platforms, workforce management, and knowledge systems is a strong advantage. 

Skills 

• Exceptional leadership, organizational, and communication skills. 
• Strategic thinker with the ability to execute effectively in a fast-paced environment. 
• Proficiency in analyzing data and applying insights to improve service delivery and operations. 
• Strong stakeholder management and relationship-building capabilities. 

Education 

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field. Advanced degree preferred. 

Key Attributes for Success 

• Visionary leader who balances strategy with execution. 
• Collaborative partner who values diverse perspectives and innovative solutions. 
• Results-driven with a passion for delivering exceptional service and operational excellence. 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago. 

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!  
 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.